The CHRO had a vision for what HR could be — and the courage to build it properly. We started with an HR Target Operating Model, working with the full international HR leadership team to design it and own it together. From there the work grew: supporting the global HR team on their own effectiveness, and now guiding the next phase of reshaping and implementation. The partnership has since expanded deep into the organisation — working with the COO and his leadership team, and the CTO leadership team, both moving towards a shared horizon